Developing a scale to measure employee service quality in Indian small and medium manufacturing enterprises
Surjit Kumar Ghandi, Anish Sachdeva and Ajay Gupta
| Year of publication: |
2018
|
|---|---|
| Authors: | Gandhi, Surjit Kumar ; Sachdeva, Anish ; Gupta, Ajay |
| Published in: |
The IUP journal of organizational behavior : IJOB. - Hyderabad : IUP Publ., ISSN 0972-687X, ZDB-ID 2615373-7. - Vol. 17.2018, 3, p. 45-73
|
| Subject: | Indien | India | KMU | SME | Dienstleistungsqualität | Service quality | Industrie | Manufacturing industries | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011988911