Developing a step-by-step effectiveness assessment model for customer-oriented service organizations
| Year of publication: |
2012
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|---|---|
| Authors: | Brissimis, Sophocles N. ; Zervopoulos, Panagiotis D. |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 2430034. - Vol. 223.2012, 1 (16.11.), p. 226-234
|