Measuring the performance of service organizations and the effects of downsizing on performance : evidence from the Greek citizen service centers
Panagiotis D. Zervopoulos
| Year of publication: |
2014
|
|---|---|
| Authors: | Zervopoulos, Panagiotis D. |
| Published in: |
Managing service productivity : using frontier efficiency methodologies and multicriteria decision making for improving service performance. - Berlin, Heidelberg [u.a.] : Springer, ISBN 978-3-662-43436-9. - 2014, p. 127-154
|
| Subject: | Performance-Messung | Performance measurement | Data-Envelopment-Analyse | Data envelopment analysis | Dienstleistungssektor | Service industry | Personalabbau | Downsizing (Staff) | Öffentliche Dienstleistung | Public services | Griechenland | Greece |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010399054