Operational efficiency and service delivery performance : a comparative analysis of Indian telecom service providers
Siddhant Masson, Rachit Jain, Narendra Mani Ganesh and Sajeev Abraham George
| Year of publication: |
2016
|
|---|---|
| Authors: | Masson, Siddhant ; Jain, Rachit ; Ganesh, Narendra Mani ; George, Sajeev Abraham |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 23.2016, 4, p. 893-915
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| Subject: | Performance measurement | India | Operational efficiency | Service quality | Productivity | Benchmarking | Data envelopment analysis | Service delivery effectiveness | Telecom | Indien | Data-Envelopment-Analyse | Dienstleistungsqualität | Performance-Messung | Telekommunikationssektor | Telecommunications industry | Effizienz | Efficiency | Dienstleistungssektor | Service industry | Technische Effizienz | Technical efficiency | Produktivität | Telekommunikation | Telecommunications | Öffentliche Dienstleistung | Public services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-02-2014-0014 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011570684