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Developing and implementing the written plan
Hiles, Andrew, (2007)
Supply chain resilience roadmaps for major disruptions
Aguila, Jessica Olivares, (2021)
Handbuch Unternehmenssicherheit : umfassendes Sicherheits-, Kontinuitäts- und Risikomanagement mit System
Müller, Klaus-Rainer, (2005)
The complete guide to IT service level agreements : matching service quality to business needs
Hiles, Andrew, (1991)
Service level agreements : measuring cost and quality in service relationships
Hiles, Andrew, (1993)
E-business service level agreements : strategies for service providers, e-commerce and outsourcing
Hiles, Andrew, (2002)