Developing and Measuring the Learning Organization : From Buzz Words to Behaviours

Definitions, development and measurement must be applied to the concept of the learning organization to move it towards implementation. Many definitions have captured the essence of the learning organization but, until the characteristics or “attributes” are defined, it will remain difficult to move the concept forward, because it is the definition of these attributes that allows an examination of the behaviours which will either encourage or inhibit organizational learning. These behaviours can be measured using behaviourally anchored rating scales which indicate strengths and weaknesses which can be improved through action.