Developing and validating a hierarchical model of service quality of retail banks
Mohammad Alamgir Hossain, Yogesh K. Dwivedi and Sarah Binte Naseem
| Year of publication: |
2015
|
|---|---|
| Authors: | Hossain, Mohammad Alamgir ; Dwivedi, Yogesh K. ; Naseem, Sarah Binte |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 26.2015, 5/6, p. 534-549
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| Subject: | service quality | total quality management | hierarchical model | PLS | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Privatkundengeschäft | Personal banking | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011305708