Developing the Kano model by service quality robust design : an integrative approach
Arash Shahin and Nasibeh Janatyan (Department of Management, University of Isfahan)
| Year of publication: |
2015
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|---|---|
| Authors: | Shahin, Arash ; Janatyan, Nasibeh |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 16.2015, 4, p. 373-389
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| Subject: | Taguchi robust experimental design | Kano model | service quality dimension | University of Isfahan | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011458749