Development and evaluation of a software-mediated process assessment method for IT service management
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian
| Year of publication: |
2020
|
|---|---|
| Authors: | Shrestha, Anup ; Cater-Steel, Aileen ; Toleman, Mark ; Behari, Suren ; Rajaeian, Mohammad Mehdi |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 57.2020, 4, p. 1-17
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| Subject: | Decision support system | Design science research | IT service management | Process assessment | Staged maturity model | Task technology fit | Management-Informationssystem | Management information system | Prozessmanagement | Business process management | Dienstleistungsmanagement | Service management | Bewertung | Evaluation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2019.103213 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012300866