Development and Testing of a Multi-Criteria Approach to the Assessment of Service Quality: An Empirical Study in Brazil
| Year of publication: |
2012
|
|---|---|
| Authors: | Policani Freitas, André Luís ; Gomes Costa, Helder |
| Published in: |
International journal of management. - Poole, ISSN 0813-0183, ZDB-ID 10574487. - Vol. 29.2012, 2, 2, p. 633-652
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