Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study

Jingjing Xiong, Zhen He, Ben Ke and Min Zhang

Year of publication:	May-June 2016
Authors:	Xiong, Jingjing ; He, Zhen ; Ke, Ben ; Zhang, Min
Published in:	Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 5/6, p. 465-478
Subject:	quality management practices \| hospital \| measurement instrument \| quality improvement \| Qualitätsmanagement \| Quality management \| Krankenhaus \| Hospital \| Messung \| Measurement \| Performance-Messung \| Performance measurement \| Dienstleistungsqualität \| Service quality

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