Development and validation of a scale measuring hotel website service quality (HWebSQ)
Van Huy Le, Huu Thai Thinh Nguyen, Ninh Nguyen, Simon Pervan
| Year of publication: |
2020
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|---|---|
| Authors: | Le Van Huy ; Huu Thai Thinh Nguyen ; Nguyen, Ninh ; Pervan, Simon |
| Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 35.2020, p. 1-10
|
| Subject: | Emerging market | Hotel management | Predictive ability | Purchase intention | Scale development | Service quality | Tourism marketing | Website | Dienstleistungsqualität | Hotellerie | Hotel industry | Tourismusmarketing | Messung | Measurement | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |