Development and validation of an instrument to measure student perceived e-learning service quality
Long Pham, Kioh Kim, Bruce Walker, Thomas DeNardin, Hanh Le
| Year of publication: |
2019
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| Authors: | Pham, Long ; Kim, Kioh ; Walker, Bruce ; DeNardin, Tom ; Le, Hanh |
| Published in: |
International journal of enterprise information systems : an official publication of the Information Resources Management Association. - Hershey, Pa. [u.a.] : IGI Publ., ISSN 1548-1115, ZDB-ID 2414367-4. - Vol. 15.2019, 2, p. 15-42
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| Subject: | E-Learning Service Quality | E-Learning Student Loyalty | E-Learning Student Satisfaction | Three-Factor | E-Learning | E-learning | Studierende | Students | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hochschule | Higher education institution |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/IJEIS.2019040102 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012035860