Development of the service predisposition instrument
Year of publication: |
2000
|
---|---|
Authors: | Lee‐Ross, Darren |
Published in: |
Journal of Managerial Psychology. - MCB UP Ltd, ISSN 1758-7778, ZDB-ID 2020283-0. - Vol. 15.2000, 2, p. 148-157
|
Publisher: |
MCB UP Ltd |
Subject: | Service | Service quality | Employee attitudes | Validity |
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