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Quality : a critical introduction
Beckford, John, (1998)
Beckford, John, (2010)
Führungsorientiertes Qualitätsmanagement
Neumann, Alexander, (2017)
From Total Quality Control to Lean Six Sigma : evolution of the Most Important Management Systems for the Excellence
Chiarini, Andrea, (2012)
Building a Six Sigma model for the Italian public healthcare sector using grounded theory
Chiarini, Andrea, (2013)
Relationships between total quality management and Six Sigma inside European manufacturing companies : a dedicated survey