Differences in Chinese and Western tourists faced with Japanese hospitality : a natural language processing approach
Elisa Claire Alemán Carreón, Hugo Alberto Mendoza España, Hirofumi Nonaka, Toru Hiraoka
| Year of publication: |
2021
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|---|---|
| Authors: | Alemán Carreón, Elisa Claire ; Mendoza España, Hugo Alberto ; Nonaka, Hirofumi ; Hiraoka, Toru |
| Published in: |
Information technology & tourism. - New York, NY [u.a.] : Cognizant Communication, ISSN 1943-4294, ZDB-ID 2099258-0. - Vol. 23.2021, 3, p. 381-438
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| Subject: | Sentiment analysis | Hotels and lodging | Text mining | Chinese | English | Satisfaction and dissatisfaction factors | Hotellerie | Hotel industry | China | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Emotion | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour | Japan |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s40558-021-00203-8 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012616998