Different ways of measuring performance in the service industries : application in Spanish small and medium-sized hotels
Maria Angeles Montoro-Sánchez, Francisco Mas-Verdu and Domingo Ribeiro Soriano
| Year of publication: |
2008
|
|---|---|
| Authors: | Montoro-Sánchez, Maria Angeles ; Mas-Verdu, Francisco ; Ribeiro Soriano, Domingo |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 27-36
|
| Subject: | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Performance-Messung | Performance measurement | Spanien | Spain |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003732930