Different ways of measuring performance in the service industries: application in Spanish small and medium-sized hotels
| Year of publication: |
2008
|
|---|---|
| Authors: | Montoro-Sánchez, Maria Angeles ; Mas-Verdu, Francisco ; Soriano, Domingo Ribeiro |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 1, p. 27-36
|