Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence

Jochen Wirtz, Johannes Hofmeister, Patricia Y.P. Chew and Xin (David) Ding

Year of publication:	2023
Authors:	Wirtz, Jochen ; Hofmeister, Johannes ; Chew, Patricia Y. P. ; Ding, Xin
Subject:	Digital \| AI \| digitization \| dual culture \| focused service factory \| modularization \| organizational ambidexterity \| productivity \| service excellence \| service robot \| Roboter \| Robot \| Digitalisierung \| Digitization \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Dienstleistung \| Services \| Dienstleistungsmanagement \| Service management \| Digitale Güter \| Digital goods \| Informationstechnik \| Information technology

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