Dimensions of satisfaction in retail settings : a research note
Heiner Evanschitzky; Gopalkrishnan R. Iyer; Barbara Caemmerer
| Year of publication: |
2008
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| Authors: | Evanschitzky, Heiner ; Iyer, Gopalkrishnan R. ; Caemmerer, Barbara |
| Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 7.2008, 3, p. 275-285
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| Subject: | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Dienstleistungsqualität | Service quality | Deutschland | Germany |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003784375