Dimensions of service quality in developed and developing economies: multi-country cross-cultural comparisons
| Year of publication: |
2005
|
|---|---|
| Authors: | Malhotra, Naresh K. ; Ulgado, Francis M. ; Agarwal, James ; Shainesh, G. ; Wu, Lan |
| Published in: |
International marketing review. - Bradford : Emerald, ISSN 0265-1335, ZDB-ID 8597674. - Vol. 22.2005, 3, p. 256-278
|