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Online surveys vs. online observations : a comparative analysis of online research methods and their impact on brand management
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Tracing social influence in responses to strategy change in an online community
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Experiences marketing : a cultural philosophy for contemporary hospitality marketing studies
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Crossover effects in the theory of reasoned action : a moderating influence attempt
Oliver, Richard L., (1985)
The role of public and private complaining in satisfaction with problem resolution
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Satisfaction : a behavioral perspective on the consumer
Oliver, Richard L., (2010)