Discovering meaningful engagement through interaction between customers and service robots
Youyung Hyun, Sunyoung Hlee, Jaehyun Park and Younghoon Chang
| Year of publication: |
2022
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|---|---|
| Authors: | Hyun, Youyung ; Hlee, Sunyoung ; Park, Jaehyun ; Chang, Younghoon |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 13/14, p. 973-1000
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| Subject: | customer-centered approach | meaningful engagement | Service robot | situated action theory | Roboter | Robot | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2022.2088738 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013362163