Encountering robots : customers' autonomous behaviors in tourism services
Jingyu Liu, Yibei Li, Weiwei Li, Deguang Liu
| Year of publication: |
2025
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|---|---|
| Authors: | Liu, Jingyu ; Li, Yibei ; Li, Weiwei ; Liu, Deguang |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 106.2025, Art.-No. 105027, p. 1-12
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| Subject: | Service robot | Autonomous behaviors | Social comfort | Social impact theory | Tourism services | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Tourismuswirtschaft | Tourism industry | Konsumentenverhalten | Consumer behaviour | Tourismus | Tourism | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2024.105027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015078123