Dispatches From the Front - You don't give your family satisfaction surveys and conduct focus groups in the living room. If you want customers to be like family, why do it to them?
Year of publication: |
2004
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Authors: | Guaspari, John |
Published in: |
Across the board. - New York, NY, ISSN 0147-1554, ZDB-ID 8623715. - 2004, p. 55-56
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Saved in:
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