Do all complain the same? : examining the role of luxury hotels reviewer attributes using text mining
Aafreen Ali, Vinay Chittiprolu, Sourya Rongala and Raja Shekhar Bellamkonda
| Year of publication: |
2024
|
|---|---|
| Authors: | Ali, Aafreen ; Chittiprolu, Vinay ; Rongala, Sourya ; Bellamkonda, Shekhar |
| Subject: | Online hotel reviews | Customer dissatisfaction | Structural topic model | Reviewer attributes | Complaint severity | Hotellerie | Hotel industry | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction | Luxusgüter | Luxury goods |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/CBTH-07-2023-0096 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015159127