Do employees and customers understand their new roles for collaborative value co-creation in technology-driven service settings?
Jinkyung Jenny Kim, Seongseop (Sam) Kim, Zemenu Amare Ayalew, Bee-Lia Chua, Heesup Han, Jiyoung Lee
| Year of publication: |
2025
|
|---|---|
| Authors: | Kim, Jinkyung Jenny ; Kim, Seongseop ; Ayalew, Zemenu Amare ; Chua, Bee-Lia ; Han, Heesup ; Lee, Jiyoung |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 128.2025, Art.-No. 104199, p. 1-11
|
| Subject: | Technology | Service | Restaurant | Empowerment | Robot | Stress | Value co-creation | Kundenintegration | Customer integration | Betriebliche Wertschöpfung | Value creation | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Roboter | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Service-Dominant Logic | Service-dominant logic | Technischer Fortschritt | Technological change | Work stress |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104199 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015376481