Do hotel customers use a multi-expectation framework in the evaluation of services? : a study in Cappadocia, Turkey
Ibrahim Yilmaz
| Year of publication: |
2010
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|---|---|
| Authors: | Yilmaz, Ibrahim |
| Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 10.2010, 1, p. 59-69
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| Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Bewertung | Evaluation | Kundenzufriedenheit | Customer satisfaction | Türkei | Turkey |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003939636