Do incumbents improve service quality in response to entry? : evidence from airlines' on-time performance

Jeffrey T. Prince; Daniel H. Simon

Year of publication:	2015
Authors:	Prince, Jeff ; Simon, Daniel H.
Published in:	Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 61.2015, 2, p. 372-390
Subject:	on-time performance \| airlines \| quality competition \| entry \| entry threat \| Dienstleistungsqualität \| Service quality \| Fluggesellschaft \| Airline \| Markteintritt \| Market entry \| Produktqualität \| Product quality

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