Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Arpita Agnihotri, Saurabh Bhattacharya, Suraksha Gupta
| Year of publication: |
2023
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| Authors: | Agnihotri, Arpita ; Bhattacharya, Saurabh ; Gupta, Suraksha |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 165.2023, p. 1-15
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| Subject: | Customer uncivil behavior | Moral disengagement | Moral identity | Ethical clime | Customer citizenship behavior | Arbeitsverhalten | Work behaviour | Ethik | Ethics | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Unternehmensethik | Business ethics | Verhalten | Behaviour | Persönlichkeitspsychologie | Personality psychology | Wirtschaftsethik | Economic ethics |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114027 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014331848