Do ongoing relationships buffer the effects of service recovery on customers' trust and loyalty?
| Year of publication: |
2012
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|---|---|
| Authors: | Santos, Cristiane Pizzutti dos ; Basso, Kenny |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 30.2012, 3 (6.4.), p. 168-193
|