Does a server's attentiveness matter? : understanding intercultural service encounters in restaurants
Hye Eun Lee
| Year of publication: |
2015
|
|---|---|
| Authors: | Lee, Hye Eun |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 50.2015, p. 134-144
|
| Subject: | Intercultural service encounter | Server attentiveness | Customer orientation | Customer satisfaction | Tip | Kundenzufriedenheit | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Interkulturelle Kompetenz | Cross-cultural competence | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Wahrnehmung | Perception | Dienstleistungsmarketing | Services marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011388037