Does AI control or support? : power shifts after AI system implementation in customer relationship management
Emmanuel Monod, Raphael Lissillour, Antonia Köster and Qi Jiayin
| Year of publication: |
2023
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|---|---|
| Authors: | Monod, Emmanuel ; Lissillour, Raphael ; Meythaler, Antonia ; Qi, Jiayin |
| Published in: |
Journal of decision systems. - Abingdon : Taylor & Francis, ISSN 2116-7052, ZDB-ID 2390485-9. - Vol. 32.2023, 3, p. 542-565
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| Subject: | Artificial intelligence | Cultural capital | Customer relationship management | Economic capital | Field of power | Habitus | Social capital | Symbolic capital | Theory of practice | Beziehungsmarketing | Relationship marketing | Sozialkapital | Künstliche Intelligenz | Kapitalismus | Capitalism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/12460125.2022.2066051 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014422156