Does ISO 9000 accreditation make a profound difference to the way service quality is perceived and measured?
| Year of publication: |
2002
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|---|---|
| Authors: | Dick, Gavin ; Gallimore, Kevin ; Brown, Jane C. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 12.2002, 1, p. 30-42
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