Does ISO 9000 certification affect consumer perceptions of the service provider?
| Year of publication: |
2009
|
|---|---|
| Authors: | Caro, Laura Martínez ; García, Jose Antonio Martínez |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 2, p. 140-161
|