Does prior trust work as a buffer? : examining the impact of perceived betrayal on customer responses to a double deviation
Azza Temessek Behi, Norchene Ben Dahmane Mouelhi and Walid Chaouali
| Year of publication: |
2024
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|---|---|
| Authors: | Behi, Azza Temessek ; Ben Dahmane Mouelhi, Norchène ; Chaouali, Walid |
| Published in: |
EuroMed journal of business. - Bingley : Emerald, ISSN 1758-888X, ZDB-ID 2455829-1. - Vol. 19.2024, 1, p. 138-153
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| Subject: | Sharing economy | Tourism | Hospitality | Prior trust | Double deviation | SmartPLS | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gastgewerbe | Hospitality industry | Tourismus | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EMJB-01-2023-0032 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014556504