Does relationship quality matter in e-services? : a comparison of online and offline retailing
Gianfranco Walsh; Thorsten Hennig-Thurau; Kai Sassenberg; Daniel Bornemann
| Year of publication: |
2010
|
|---|---|
| Authors: | Walsh, Gianfranco ; Hennig-Thurau, Thorsten ; Sassenberg, Kai ; Bornemann, Daniel |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 17.2010, 2, p. 130-142
|
| Subject: | Electronic Commerce | E-commerce | Internet | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003956373