Does service-dominant design result in a better service system?
| Year of publication: |
2011
|
|---|---|
| Authors: | Edvardsson, Bo ; Ng, Gloria ; Min, Choo Zhi ; Firth, Robert ; Yi, Ding |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 22.2011, 4 (9.8.), p. 540-557
|