Does service-dominant design result in a better service system?
Bo Edvardsson; Gloria Ng, Choo Zhi Min and Robert Firth; Ding Yi
Year of publication: |
2011
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Authors: | Edvardsson, Bo ; Ng, Gloria ; Min, Choo Zhi ; Firth, Robert ; Yi, Ding |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 22.2011, 4, p. 540-556
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