Doing emotion in service encounters : service agents' perceptions of emotional labor and emotional contagion
Blake E. Ashforth, Marc A. Tomiuk and Carol T. Kulik
| Year of publication: |
2008
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|---|---|
| Authors: | Ashforth, Blake E. ; Tomiuk, Marc A. ; Kulik, Carol T. |
| Published in: |
Research companion to emotion in organizations. - Cheltenham [u.a.] : Elgar, ISBN 978-1-84980-049-5. - 2008, p. 335-348
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| Subject: | Kundenservice | Customer service | Arbeitspsychologie | Organizational psychology | Sozialpsychologie | Social psychology | Emotion |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003761718