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A Model of the Effects of Self-efficacy on the Perceived Ethicality and Performance of Fear Appeals in Advertising
Snipes, Robin L., (1999)
Gender bias in customer evaluations of service quality: an empirical investigation
Snipes, Robin L., (2006)
The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis
Snipes, Robin L., (2005)