Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Cláudia Miranda Veloso and Bruno Barbosa Sousa
| Year of publication: |
2022
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|---|---|
| Authors: | Veloso, Cláudia Miranda ; Sousa, Bruno |
| Published in: |
The international review of retail, distribution and consumer research. - London : Routledge, ISSN 1466-4402, ZDB-ID 1481049-9. - Vol. 32.2022, 1, p. 43-58
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| Subject: | consumer behaviour | customer loyalty | Portugal | retail stores | Service quality | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/09593969.2021.2007977 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012873358