Drivers of privacy concerns when interacting with a chatbot in a customer service encounter
Mariem Bouhia, Lova Rajaobelina, Sandrine PromTep, Manon Arcand and Line Ricard
| Year of publication: |
2022
|
|---|---|
| Authors: | Bouhia, Mariem ; Rajaobelina, Lova ; Tep, Sandrine Prom ; Arcand, Manon ; Ricard, Line |
| Subject: | Chatbot | Creepiness | Familiarity | Gender | Insurance | Need for privacy | Perceived risk | Privacy concerns | Datenschutz | Data protection | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Geschlecht |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-09-2021-0442 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013397778