Factors affecting user trust and intention in adopting chatbots : the moderating role of technology anxiety in insurtech
Massilva Dekkal, Manon Arcand, Sandrine Prom Tep, Lova Rajaobelina, Line Ricard
| Year of publication: |
2024
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|---|---|
| Authors: | Dekkal, Massilva ; Arcand, Manon ; Tep, Sandrine Prom ; Rajaobelina, Lova ; Ricard, Line |
| Subject: | Adoption intention | Artificial Intelligence | Chatbot | Creepiness | Insurtech | Technology anxiety | Trust | Künstliche Intelligenz | Artificial intelligence | Vertrauen | Confidence | Innovationsakzeptanz | Innovation adoption | Innovationsdiffusion | Innovation diffusion | Konsumentenverhalten | Consumer behaviour | Technischer Fortschritt | Technological change |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1057/s41264-023-00230-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015061255