Dynamic quality decisions of software-as-a-service providers based on customer perception
Jie Zhang; Baozhuang Niu
| Year of publication: |
2014
|
|---|---|
| Authors: | Zhang, Jie ; Niu, Baozhuang |
| Published in: |
Electronic commerce research and applications. - Amsterdam [u.a.] : Elsevier, ISSN 1567-4223, ZDB-ID 2539019-3. - Vol. 13.2014, 3, p. 151-163
|
| Subject: | SaaS | Customer perception | Quality sensitive demand | Dynamic programming | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Konsumentenverhalten | Consumer behaviour | Dynamische Optimierung | Wahrnehmung | Perception | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011348326