Managing telecommunication customer satisfaction versus perception of service quality
Mbarek Rahmoune, Anis Ben Salem, Mohamed Amine Zainine
| Year of publication: |
2022
|
|---|---|
| Authors: | Rahmoune, Mbarek ; Ben Salem, Anis ; Zainine, Mohamed Amine |
| Published in: |
International journal of entrepreneurship and small business : IJESB. - Genève : Inderscience Enterprises, ISSN 1741-8054, ZDB-ID 2193755-2. - Vol. 47.2022, 2/3, p. 239-253
|
| Subject: | customer expectation | customer loyalty | customer perception | customer satisfaction | satisfaction degree | service quality | telecommunication | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Telekommunikationssektor | Telecommunications industry | Telekommunikation | Telecommunications | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJESB.2022.10051558 [DOI] 10.1504/IJESB.2022.126714 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013455514