E-CRM: customer management strategies for e-business : improving profitability and sustaining customer relationships through on-line channels
David Reed
| Year of publication: |
2000
|
|---|---|
| Other Persons: | Reed, David (contributor) |
| Publisher: |
London : Business Intelligence |
| Subject: | Kundenmanagement | Electronic commerce | Relationship marketing |
| Extent: | 1 CD-ROM ; 12 cm Optische Speicherplatte(n) (z.B. CD-ROM, CD-I, Photo-CD, WORM, DVD, Blu-ray Disc) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Parallel-Ausg. auch als Buchausg. erschienen |
| Source: |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10004856272