E-procurement quality from an internal customer perspective : Construct development, refinement, and replication using a mixed-methods approach
Year of publication: |
2017
|
---|---|
Authors: | Brandon-Jones, Alistair |
Published in: |
International Journal of Operations & Production Management. - Emerald Publishing Limited, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 37.2017, 12, p. 1741-1772
|
Publisher: |
Emerald Publishing Limited |
Subject: | Service quality | Mixed methods | Internal service | Replication | E-business technologies | E-procurement quality | Measurement and methodology | Internal customer |
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