E-procurement quality from an internal customer perspective : construct development, refinement, and replication using a mixed-methods approach
Alistair Brandon-Jones
| Year of publication: |
2017
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| Authors: | Brandon-Jones, Alistair |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 12, p. 1741-1772
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| Subject: | Service quality | Mixed methods | Internal service | Replication | E-business technologies | E-procurement quality | Measurement and methodology | Internal customer | Dienstleistungsqualität | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Elektronische Beschaffung | E-procurement | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Messung | Measurement | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOPM-08-2016-0480 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011814723