E-tailer's return policy, consumer's perception of return policy fairness and purchase intention
Zhi Pei; Audhesh Paswan; Ruiliang Yan
| Year of publication: |
2014
|
|---|---|
| Authors: | Pei, Zhi ; Paswan, Audhesh ; Yan, Ruiliang |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 3, p. 249-257
|
| Subject: | Return policy | Perceived return policy fairness | Purchase intention | E-tailer competition | e-Tailer reputation | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010348761